Refund & Return Policy
Stuff happens — a tee arrives with a flaw, or the courier gets creative. Here's exactly how we make it right.
3 days
window to request a return
5–7 days
refund processing time
How a return actually works
1
Flag it fast
Tell us within 3 days of delivery if something's damaged, defective, or just plain wrong.
2
We take a look
Every request gets reviewed before it's approved for return.
3
Send it back
Unused, tags on, in the original packaging — that's what keeps a return valid.
4
Refund lands
Back to your original payment method within 5–7 business days of approval.
What's covered
Covered
- Arrived damaged
- Defective product
- Wrong item sent
Not covered
- Doesn't fit — unless we've said otherwise on that product page
- Used, washed, or altered items
- Returns missing their original packaging
Something not right with your order?
DM us and we'll sort it — no back-and-forth required.
Message us on Instagram
or email support@monkify.store